In a world where IT infrastructures are growing more complex by the day, managed service providers (MSPs) face mounting pressure to deliver seamless service and maintain operational efficiency. The secret to staying ahead in 2025? Using the right best MSP tools.
From automating repetitive tasks to ensuring robust cybersecurity, the best MSP tools of 2025 empower businesses to streamline processes, scale with ease, and focus on delivering value to clients. In this list, we break down nine industry-leading solutions that are transforming how MSPs operate. Ready to discover your next go-to software? Let’s dive in.
1. NinjaOne – Simplified IT Monitoring and Automation
What it’s best for: IT monitoring, automation, and patch management.
NinjaOne is a top choice for MSPs looking to centralize their operations. It offers a clean interface and a suite of tools for remote monitoring, patch management, and IT asset tracking. NinjaOne also integrates seamlessly with popular ticketing systems, making it a solid all-in-one solution.
Key features:
- Automated patch deployment to keep systems secure.
- Real-time monitoring with customizable alerts.
- Integration with PSA tools like ConnectWise and Autotask.
Why MSPs love it: NinjaOne is highly intuitive and doesn’t overwhelm users with unnecessary features. It’s perfect for MSPs managing mid-sized IT infrastructures.
Drawback: Limited reporting customization compared to competitors.
Use case: Mid-sized MSPs seeking to simplify IT management.
2. ConnectWise Automate – Advanced Automation Capabilities
What it’s best for: Advanced IT automation and proactive monitoring.
ConnectWise Automate is a powerhouse for MSPs aiming to scale their operations. With its strong focus on automation, this tool allows you to identify and resolve issues before they impact clients. The scripting engine is particularly powerful, giving MSPs the flexibility to create custom workflows.
Key features:
- Comprehensive scripting for automating repetitive tasks.
- Deep integrations with the broader ConnectWise ecosystem.
- Real-time dashboards for performance monitoring.
Why MSPs love it: Its advanced automation capabilities significantly reduce manual workload, saving valuable time.
Drawback: The learning curve can be steep for new users.
Use case: Larger MSPs managing diverse and complex IT environments.
3. Atera – All-in-One Solution for Small MSPs
What it’s best for: End-to-end IT management with affordable pricing.
Atera is designed for smaller MSPs looking for an all-in-one platform to handle everything from remote monitoring to billing. Its pricing model is unique, offering per-technician rather than per-device plans, making it an excellent choice for cost-conscious providers. The intuitive dashboard ensures that even teams with minimal experience can quickly get up to speed from best MSP tools.
Key features:
- Unlimited devices with no extra costs per endpoint.
- Built-in ticketing system for seamless client support.
- Remote monitoring and management (RMM) tools integrated with PSA features.
Why MSPs love it: Its simplicity and transparent pricing allow small MSPs to operate like enterprise-level providers without breaking the bank.
Drawback: Limited scalability for large, complex IT infrastructures.
Use case: Ideal for small MSPs with limited budgets and diverse client needs.
4. SolarWinds RMM – Security-Focused Remote Monitoring
What it’s best for: Comprehensive remote monitoring with security-first features.
SolarWinds RMM is a favorite among MSPs that prioritize security. The platform combines robust monitoring capabilities with powerful cybersecurity tools, such as endpoint detection and response (EDR). Additionally, its automated patch management and backup options provide peace of mind for MSPs managing critical systems.
Key features:
- EDR to detect and mitigate threats proactively.
- Automated patch management to minimize vulnerabilities.
- Integrated backup and disaster recovery tools.
Why MSPs love it: The platform’s focus on security ensures that MSPs can confidently protect their clients’ systems from emerging threats.
Drawback: Its extensive feature set can feel overwhelming for smaller teams.
Use case: Security-conscious MSPs managing sensitive client environments.
5. Datto RMM – Best for Backup and Disaster Recovery
What it’s best for: Reliable data protection solutions for compliance-heavy industries.
Datto RMM shines as a leader in backup and disaster recovery, offering comprehensive tools that MSPs can trust. While it provides standard RMM features like automation and monitoring, its core strength lies in protecting data from ransomware, hardware failure, and other disasters.
Key features:
- Automated cloud backup with rapid recovery options.
- Proactive monitoring with alerts for potential risks.
- Secure off-site storage for compliance-heavy industries.
Why MSPs love it: Datto RMM is designed for industries where data integrity is critical, such as healthcare and finance. Its reliability and compliance-focused features make it a go-to for high-stakes environments.
Drawback: Backup services can be more expensive for smaller clients.
Use case: MSPs working with clients in regulated sectors who need robust backup solutions.
6. Kaseya VSA – Best for Integrations with Other Tools
What it’s best for: Extending IT management capabilities through integrations.
Kaseya VSA offers powerful tools for IT management, with a focus on integrating seamlessly with other software in the Kaseya ecosystem. Its wide compatibility allows MSPs to expand their services efficiently, from remote management to advanced documentation.
Key features:
- Endpoint monitoring with live status updates.
- Script automation for patching and maintenance tasks.
- Integrations with IT Glue, BMS, and third-party platforms.
Why MSPs love it: The ability to centralize IT workflows and integrate tools without additional complexity saves time and boosts efficiency.
Drawback: A steeper learning curve for new users.
Use case: MSPs looking to build a highly integrated, scalable IT management ecosystem.
7. ManageEngine – Comprehensive IT Management for MSPs
What it’s best for: MSPs managing diverse IT infrastructures with hybrid environments.
ManageEngine offers a robust suite of tools tailored to tackle IT complexities, from on-premise solutions to cloud environments. Its modular approach enables MSPs to customize their tech stack, choosing the tools most relevant to their needs.
Key features:
- Advanced network monitoring with real-time anomaly detection.
- Unified endpoint management for Windows, macOS, and Linux.
- IT service management (ITSM) tools for efficient support ticketing.
Why MSPs love it: Its comprehensive offering allows MSPs to cover every aspect of IT management, from performance monitoring to compliance.
Drawback: Smaller teams may find it overwhelming due to its extensive feature set.
Use case: Larger MSPs seeking to manage complex, hybrid IT infrastructures with tailored solutions.
8. IT Glue – Best for IT Documentation
What it’s best for: Organizing IT documentation and simplifying workflows.
IT Glue excels in documentation management, offering MSPs a secure and structured way to store client information, passwords, and configurations. Its tight integrations with PSA and RMM platforms enhance team productivity and reduce errors.
Key features:
- Secure storage with granular access permissions.
- Automated documentation updates through integrations.
- Relationship mapping for improved client insights.
Why MSPs love it: IT Glue eliminates documentation chaos, making it easy for teams to retrieve and update client data.
Drawback: Pricing can be a barrier for small MSPs.
Use case: MSPs juggling multiple clients and needing centralized documentation.
9. Splashtop Business Access – Best for Remote Support
What it’s best for: Reliable, high-performance remote access for troubleshooting.
Splashtop Business Access is a lightweight, high-performance tool for MSPs focused on remote troubleshooting. Its low-latency connections and secure authentication ensure smooth support sessions, making it an excellent choice for smaller providers.
Key features:
- High-speed remote connections with multi-monitor support.
- Two-factor authentication (2FA) for secure sessions.
- Session recording for quality assurance and compliance.
Why MSPs love it: Its simplicity and reliability make it a go-to for small teams providing remote support.
Drawback: Limited functionality outside of remote access.
Use case: MSPs specializing in remote troubleshooting and client device management.
Conclusion
Selecting the best MSP tools for 2025 depends on understanding your clients’ unique needs and your operational goals. Whether you prioritize automation, security, or seamless integration, the tools on this list offer scalable and effective solutions to elevate your MSP services.
Take advantage of free trials, evaluate your infrastructure, and choose the tools that align with your business strategy to stay competitive in the fast-evolving IT landscape with best MSP tools.
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